SmartSeva

A Smarter Way to Reach Your Government

SmartSeva

Transforming citizen grievances into responsive, real-time governance.

SmartSeva — AI Complaint Assistant

SmartSeva is a digital platform that simplifies how citizens report civic issues and ensures problems like potholes, water leakage, waste overflow, and safety hazards are resolved quickly.

Our Mission: Deliver a transparent, fast, and dependable grievance system for every citizen.

Using AI — including grievance understanding, severity detection, image analysis, and smart routing — SmartSeva sends every issue to the right department without delay.

Citizens also receive real-time status updates, escalation options, and a mobile-first interface that keeps the entire process accessible and user-friendly.

AI for Schemes & Loans

SmartSeva also recommends relevant government schemes, subsidies, and loan programs based on AI-driven eligibility scoring, personalized matching, and simplified application steps.

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From thousands of issues, we focus on what hurts daily life the most

Three critical problems SmartSeva is fixing first

Out of the many civic problems reported by citizens, these three emerge as the most common and high-impact issues. To address them effectively, SmartSeva integrates an AI-powered system that helps citizens submit their grievances quickly and ensures they reach the right department without delay.

Report by Category

Garbage
Garbage
Roads
Roads
Child Labour
Child Labour

AI Scheme & Loan Predictions

SmartSeva intelligently identifies government schemes and loan programs that best match a citizen’s profile, helping them access the benefits they deserve—quickly and confidently.

How SmartSeva Predictions Work

Our AI engine analyzes relevant citizen attributes—such as age, income, category, education, occupation, housing situation, and more—to determine which government schemes and financial support programs are most suitable.

Instead of browsing hundreds of complex schemes, citizens receive a curated list of programs that are actually relevant, along with clear reasons for eligibility and the documents needed to apply.

Personalized recommendations

Schemes & loans tailored to each citizen’s unique profile and background.

Clear eligibility reasoning

Each recommendation includes a short explanation—why it was suggested and what criteria matched.

Document & process guidance

Users see required documents and simple steps to apply, making the process hassle-free.

Prediction Illustration
Smarter access to benefits

SmartSeva reduces confusion around government schemes and enables citizens to make informed decisions with confidence.

Try Eligibility Prediction
Voices of Impact

Real Stories from SmartSeva

How timely grievance and accountable follow-ups changed real neighbourhoods.

Cleaned street after overflow

From Garbage Pile to Clean Street

Ward 18 residents reported overflowing dumps. Sanitation routes were fixed within 24 hours.

Repaired road after potholes

Road Made Drivable Again

After multiple pothole grievance, cold-mix patching was scheduled—accidents reduced.

Child labour awareness

Child Labour Awareness

Reports of minors forced into labour led to rescue, school enrolment and family support.

SmartSeva — Faster resolutions, more accountability

Submit your grievance in under a minute. Our AI prioritizes urgent cases so departments act faster — you track progress all the way.

Citizen-first

Simple and intuitive grievance forms with photo uploads. Citizens get instant acknowledgment, live status updates, and clear timelines until resolution.

AI Prioritization

Our AI studies grievance type, category, and severity level from the submitted data. Urgent issues like safety hazards, public health risks, or major civic failures are auto-flagged for faster action.

Actionable Analytics

Track department-wise performance with real-time dashboards. Identify recurring issues, SLA delays, and hotspot locations to improve service delivery.

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Grievances resolved
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SLA compliance
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Officers onboarded

Ready to raise a grievance?

It takes less than a minute. No login required for basic grievance.

Learn how it works

Frequently Asked Questions

Answers about filing grievance, tracking, AI prioritization, privacy and more.

Sign in (or continue as guest if enabled), choose the correct department, describe the issue, attach photos or video, and submit. You’ll receive a unique token to track the grievance.

Include exact location (landmark/street), a short clear description, date/time, and photos or short videos showing the problem. Evidence speeds up verification and action.

Our models analyse the grievance text and attached images to detect category, severity, hazards (e.g., exposed wires, deep potholes), and sentiment (urgent vs routine). The system then suggests a priority so officers can address the most critical issues first.

Time-to-resolution varies by department and priority. After submission you can track the grievancestatus using your token. High priority/urgent issues are routed to immediate action where possible; follow-up timelines appear in the grievance details.

You can file grievance as a registered user for better tracking and history. Some jurisdictions may also allow guest submissions — check the form. Registered users get notifications and a history of previous grievance.

Use the grievance page to request escalation or add comments. If unresolved, follow the escalation path shown in grievance details (escalation to senior officer / grievance cell). You may also contact support via the helpline listed in the footer.

SmartSeva follows data protection practices: personal data is used only for grievance processing and communication. Uploaded media is stored securely and shared only with relevant departments. For details see the Privacy policy link in the footer.

We accept common image formats (JPEG/PNG) and short videos (MP4/WebM). Recommended max file size is listed on the upload form — compress large files before upload. Avoid uploading sensitive personal information in images.

For technical issues or accessibility assistance, email smartsevaforpeople@gmail.com or call the helpline number listed in the footer. Provide the token or screenshot to help us troubleshoot faster.